Microsoft Inc is offering support for no charge after facing a multitude of complaints over problems caused by its Service Pack 1 update
By: Captain Maverick
Published: Mar 25, 2008
Updated: Jul 3, 2009
Microsoft Corp. is responding to a multitude of consumer complaints over its Vista SP1 update by providing support services at no-charge. This free suppors if free for anyone having any trouble installing or running the update according to Microsoft's support website. The support will be via email and online chat, though the wait time for online chat by mid-afternoon on Monday was about 20 minutes.
{slot15}Ordinarily Microsoft will direct Windows users with support issues to the PC maker where they bought their system as they will typically provide such support to the end user of their PCs, while Microsoft will provide support to anyone who buys a standalone copy of its software. But the support website revieled that the free support is available to all users of Microsoft Windows Vista SP1 regardless of how they acquired the software.
Microsoft is responding to criticisms from users who say that they can't get the the software to install or run on their computers. Reported problems varied from inability to download the software to sudden spikes in memory usage. Though it is not uncommon for major software updated to cause problems when first released, even Windows XP SP1 has a number of glitches and problems when it shipped on host computers in 2002 and Microsoft fixed those problems with subsequent patches.
Windows Vista SP1 was made widely available for the first time by Microsoft last week. It is designed to increase the speed, security, and reliability of Vista though even Microsoft has admitted that it isn't perfect. One of the problems is that the software will not install on any computers that uses system drivers that Microsoft has deemed incompatible. This list of devices included audio and video drivers made by Realtek and Intel along with many others made by other manufactures. Microsoft said that it is working to resolvethe compatibility issues in a timely manner.
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